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Service Level Agreement
We believe all our customers should benefit from a comprehensive range of guarantees
Service Level Agreement
We know that your server is an important part of your business, so every Dedicated Server we sell comes with a comprehensive Service Level Agreement.
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99.99% Uptime Guarantee
In the unlikely event that we experience a network failure, we will credit your account with one day of service for every hour of downtime over four hours. Simply contact a member of our customer services team to arrange the credit.
Please note that this guarantee applies to GreenGoo's network connectivity and excludes scheduled maintenance. -
Instant Reboot Guarantee
You will be able to instantly reboot your server anytime by accessing your online control panel.
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Customer Charter
Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.
Read our Customer Charter.